FAQ
Orders
Can I Cancel My Order?
All orders are final. We thank you for your understanding.
I Put The Incorrect Address, What Do I Do?
Please contact support@kissgloss.store within 24 hours. We will review your case. We are not responsible for orders that are sent to the incorrect address.
Do You Offer Exchanges/Refunds?
All sales are final.
My Order Came Broken, What Should I Do?
Please email support@kissgloss.store within 48 hours. Please provide us with your order number and many photos of your broken product.
I Received The Incorrect Product, What Should I Do?
Please email support@kissgloss.store within 48 hours. Please provide us with your order number and many photos of your product.
Shipping
How Long Does It Take To Get My Product?
On average it takes us 8-15 business days to deliver your product. It may take longer to deliver your product. We thank you for your patience's.
I Have Not Got My Order Confirmation, What Should I Do?
It may take up to 24-72 hours to get your order confirmation. If you don't get your confirmation, please email us at support@kissgloss.store.
My Package Has Stopped Moving, What Happened?
If your package stops moving, don't worry it's on its way. For more information please email support@kissgloss.store.
How Can I Track My Package?
Once your order has been fulfilled, you will get an email with your tracking information.
